Returns & Exchanges Policy

At Gottex Israel, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange items within 14 days of receipt, provided they are in their original condition with all tags attached.

Return Process

• 1.
  Check Eligibility

  Ensure your items are unworn, unwashed, and have the original hygiene liners and tags intact.

• 2.
  Fill Out Return Form

  Complete the return form included in your original package or download it from our website to specify if you want a refund or exchange.

• 3.
  Pack and Ship

  Securely pack the items and send them back to our distribution center using a tracked shipping service or drop them off at an authorized location.

• 4.
  Processing and Refund

  Once we receive and inspect your return, we will process your refund or ship your exchange item within 7-10 business days.