Frequently Asked Questions

Everything you need to know about shopping with Gottex Israel

What is your shipping policy within Israel?

We offer fast door-to-door delivery across Israel. Orders are typically processed within 1-2 business days, with delivery taking 3-5 business days depending on your location.

How can I return or exchange a swimwear item?

For hygiene reasons, swimwear must be returned in its original condition, unworn, with all tags and protective hygiene liners intact. You can return items within 14 days of receipt for a full refund or exchange.

How do I find the right size for me?

Each product page features a detailed size guide. We recommend measuring your bust, waist, and hips to compare against our chart. If you are between sizes, we generally suggest sizing up for the most comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as popular digital payment methods like PayPal and local Israeli debit cards.

Are your products chlorine resistant?

Many of our collections are crafted from high-quality fabrics specifically designed to resist chlorine and UV rays. Please check the 'Fabric & Care' section on the individual product page for specific details.

Can I track my order after it has been shipped?

Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery status in real-time.